Privacy & Data Protection

Latest update: May 2018

Name and contact details of the responsible
ESI ITI GmbH and ESI Group take the handling of personal data and compliance with privacy laws, rules and regulations very seriously. The following privacy policy statements are an explanation on which information we collect during your visit on our website pages and how we use this information.

ESI ITI GmbH
Zwinger-Forum
Schweriner Straße 1
01067 Dresden, Germany

Phone +49 351 26050 - 0
Fax       +49 351 26050 - 155
Email   info.iti[at]esi-group.com 

ESI Group Headquarters
3 bis rue saarinen
Rungis 94150 FR

Phone +33 (0)1 53 65 14 14
Fax +33 (0)1 53 65 14 12
Privacy & Data Protection www.esi-group.com/privacy-terms-use 

Collection of technical and personal data
Whenever you visit our website, our Internet server automatically collects information from ServerLog files transmitted by your browser and records this information for system safety and statistical purposes. The retained information includes domain names or the IP address of the source computer inclusive of access data and time, the client's file request (file name and URL), the http response code, browser type/version, operating system used, the website you visited before coming to our website, and the number of bytes transmitted during the session. Your IP address is encrypted and the individual user remains anonymous. Further personal data beyond the above mentioned information such as (your) company/institute, family and first names, postal code, town/city, e-mail address or telephone number will be only collected if you disclose them voluntarily on our website, e.g. for downloading simulation software or when making a request. ESI ITI collects, stores and processes personal data exclusively in compliance with the applicable legal rules and regulations and only to the extent required for fulfilling the contractual arrangements between ESI ITI and you, or for providing requested offers.

Processing and disclosure of above mentioned personal data
We use your personal data only for the purpose of technical administration of our website and for processing your requests or orders. However, we may use such data for product-related surveys and marketing purposes, but only if and when you have given us your prior consent and have not withdrawn your consent, and in any case only to the extent specifically required. We do not share your data with any third parties unless you have given your consent or unless we are under a legal obligation to disclose the data to public authorities. By using our website you agree that we share your data with third parties to the extent required for fulfilling the contractual obligations between you and us, or for providing requested offers. Inquiries or requests coming from countries where we have a local ESI company or a distributor (compare www.iti.de/global) will be forwarded to said company/distributor whenever deemed necessary for quick and smooth processing of such inquiry or request. Appropriate technical, organisational and legal procedures have been implemented to ensure the same privacy standards in this case. ESI will use the data for no other purpose than that indicated above and, in particular, will not sell the data to third parties. When orders are placed, we process and use the order-related data required for proper performance of the contract as obtained at the beginning and during the life of the contract, inclusive of any optional information provided by you (contract data). The contract data not only include title, surname and first name(s), street address, date of birth, telephone number and/or e-mail addresses, but also payment transaction data, turnover data – broken down by service item and software module – and history information about software modules already used by you. Should you register several users, their data will be recorded as well. Data will be made anonymous after four years of non-use.

ESI ITI website
Our website offers several ways to contact us and submit questions around ESI ITI and our products and services. We answer your questions by e-mail or by phone. You have also the option to subscribe to our periodical newsletter. We obtain personal data only where you provide this information voluntarily, e.g. when you register with our HelpDesk, or when you use our contact or download forms, or when you send us e-mails, inquiries or requests for material. In such case, it is necessary to record and use personal data, especially your e-mail address, to be able to process your request. So by sending an inquiry or request you get informed that we use your personal data, especially your e-mail address, to reply to it. Please understand that we may have to ask you under certain circumstances to confirm your prior verbal consent in writing or by electronic means. You may, at any time and without giving any reason, withdraw your information to the storage and use of the collected data for advertising purposes.

The ESI ITI website uses so-called cookies on several pages. Cookies are small data packages / text files containing certain configuration information, such as IP address or browser version, which are created temporarily in your browser's local subfolder while you are visiting a website. Cookies are used to identify your browser and increase the user friendliness, efficiency and security of our Internet offer. Cookies mean no harm to a user's computer and contain no viruses. Most of the cookies used by this website are so-called session cookies. They will be automatically deleted after the end of your visit. But you also have the options to adjust your your browser settings to reject cookies or to inform you each time a cookie is placed. You will find further information in the "Tools - Internet options / Settings" menu of your browser. If you decide to reject cookies, you should bear in mind that you may not be able to fully benefit from all functionalities of this website.

Google Analytics and IP Anonymization
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising. We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmitting it to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Thus direct reference to persons is excluded. Google will use this information on behalf of the operator of this website to assess your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google. You can prevent the installation of cookies on your computer by adjusting your browser software to reject cookies (see above). Furthermore, you can download and install the appropriate opt-out add-on for your browser (visit tools.google.com) in order to prevent the cookie-generated data related to your use of this website from being sent to, and processed by, Google. For more detailed information please visit tools.google.com/dlpage/gaoptout or www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data privacy). By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Right of access and withdrawal of consent
You as the user have at any time the right to get access to your recorded personal data and obtain information on the origin, recipient and purpose of retention of such data. You also have the right to withdraw your consent to the use and storage of your personal data with effect for the future without giving any reason. Should you have any questions, suggestions and/or requests regarding the use and processing of personal data, please do not hesitate to contact us.

In all cases please contact:
ESI ITI GmbH data protection officer

Mrs. Carina Thomas
c/o Ditpro GmbH & Co. KG
Würzburger Str. 14 Haus B
01187 Dresden, Germany
Tel.: +49 351 26050-0
Fax: +49 351 26050-155
dsb.iti[at]esi-group.com