Privacy & Data Protection

Latest update: January 2016

ESI ITI GmbH take the handling of personal data and compliance with privacy laws, rules and regulations very seriously. The following privacy policy statements are an explanation on which information we collect during your visit on our website pages and how we use this information.

Collection of technical and personal data
Whenever you visit our website, our Internet server automatically collects information from ServerLog files transmitted by your browser and records this information for system safety and statistical purposes. The retained information includes domain names or the IP address of the source computer inclusive of access data and time, the client's file request (file name and URL), the http response code, browser type/version, operating system used, the website you visited before coming to our website, and the number of bytes transmitted during the session. Your IP address is encrypted and the individual user remains anonymous. Further personal data beyond the above mentioned information such as (your) company/institute, family and first names, postal code, town/city, e-mail address or telephone number will be only collected if you disclose them voluntarily on our website, e.g. for downloading simulation software or when making a request. ESI ITI collects, stores and processes personal data exclusively in compliance with the applicable legal rules and regulations and only to the extent required for fulfilling the contractual arrangements between ESI ITI and you, or for providing requested offers.

Processing and disclosure of above mentioned personal data
We use your personal data only for the purpose of technical administration of our website and for processing your requests or orders. However, we may use such data for product-related surveys and marketing purposes, but only if and when you have given us your prior consent and have not withdrawn your consent, and in any case only to the extent specifically required. We do not share your data with any third parties unless you have given your consent or unless we are under a legal obligation to disclose the data to public authorities. By using our website you agree that we share your data with third parties to the extent required for fulfilling the contractual obligations between you and us, or for providing requested offers. Inquiries or requests coming from countries where we have a local ESI ITI company or a distributor (compare www.iti.de/global) will be forwarded to said company/distributor whenever deemed necessary for quick and smooth processing of such inquiry or request. Appropriate technical, organisational and legal procedures have been implemented to ensure the same privacy standards in this case. ESI ITI will use the data for no other purpose than that indicated above and, in particular, will not sell the data to third parties. When orders are placed, we process and use the order-related data required for proper performance of the contract as obtained at the beginning and during the life of the contract, inclusive of any optional information provided by you (contract data). The contract data not only include title, surname and first name(s), street address, date of birth, telephone number and/or e-mail addresses, but also payment transaction data, turnover data – broken down by service item and software module – and history information about software modules already used by you. Should you register several users, their data will be recorded as well.

ESI ITI website
Our website offers several ways to contact us and submit questions around ESI ITI and our products and services. We answer your questions by e-mail or by phone. You have also the option to subscribe to our periodical newsletter. We obtain personal data only where you provide this information voluntarily, e.g. when you register with our HelpDesk, or when you use our contact or download forms, or when you send us e-mails, inquiries or requests for material. In such case, it is necessary to record and use personal data, especially your e-mail address, to be able to process your request. So by sending an inquiry or request you expressly agree that we use your personal data, especially your e-mail address, to reply to it. The data is recorded and used for the agreed purpose only. Please understand that we may have to ask you under certain circumstances to confirm your prior verbal consent in writing or by electronic means. You may, at any time and without giving any reason, withdraw your consent to the storage and use of the collected data for advertising purposes.

The ESI ITI website uses so-called cookies on several pages. Cookies are small data packages / text files containing certain configuration information, such as IP address or browser version, which are created temporarily in your browser's local subfolder while you are visiting a website. Cookies are used to identify your browser and increase the user friendliness, efficiency and security of our Internet offer. Cookies mean no harm to a user's computer and contain no viruses. Most of the cookies used by this website are so-called session cookies. They will be automatically deleted after the end of your visit. But you also have the options to adjust your your browser settings to reject cookies or to inform you each time a cookie is placed. You will find further information in the "Tools - Internet options / Settings" menu of your browser. If you decide to reject cookies, you should bear in mind that you may not be able to fully benefit from all functionalities of this website. This website further uses technologies of Google Analytics, a web tracking service of Google Inc. ("Google"), which collects and records data for marketing and optimisation purposes by using cookies. The cookie-based information on your use of this website (inclusive of your IP address) is transmitted to a Google server based in the USA where it is stored. However, if IP anonymization is enabled on this website, Google will, within the member states of the European Union or in other countries of the European Economic Area, truncate your IP address before transmission.

In exceptional cases only, the full IP address may be sent to a US-based Google server and truncated/anonymized there. Google uses this information on our behalf to evaluate your use of the website and compile website activity reports for the website operators and to provide further services related to the use of the website and the Internet. Google may also disclose this information to third parties to the extent required by the law or where third parties are commissioned to process this data on behalf of Google. Google will in no case link your IP address with other data held by Google. You can prevent the installation of cookies on your computer by adjusting your browser software to reject cookies (see above). Furthermore, you can download and install the appropriate opt-out add-on for your browser (visit tools.google.com) in order to prevent the cookie-generated data related to your use of this website from being sent to, and processed by, Google. For more detailed information please visit tools.google.com/dlpage/gaoptout or www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data confidentiality). By using this website you agree that the data collected about you is processed by Google in the above described manner and for the above mentioned purpose. This website also uses AddThis, a free service enabling ITI to integrate sharing tools into the website, which can be used by visitors to bookmark the site and share it with others in social networks like Facebook or Twitter.

Whenever you use any of the AddThis elements, your browser establishes a direct connection with the AddThis servers and, where appropriate, with the selected social network or bookmarking service. The data collected by AddThis is periodically sent to all websites and contains information such as the website the user visited before coming to this website, the browser used to access this website and the geographical location of the user. AddThis LLC is a company headquartered in the USA and so all data they collect is transmitted to the USA and processed there. To distinguish between users, AddThis creates a random number as a non-personalised ID then allocated to the browser of a user. This ID is provided to the website owner for information about the number of visitors sharing the contents of the website. More detailed information on the data processing and privacy policies of AddThis LLC is given at www.addthis.com/privacy. For information on the data processing and privacy policies of the different social networks, bookmarking services etc. please consult the privacy statements of each of the providers. The data collected by AddThis are not used or processed by ESI ITI beyond what is described above. By using this website, the user accepts that the data collected by AddThis LLC are processed in the above described manner. In case of non-acceptance, the user may at any time activate the Opt-Out function proposed by AddThis at www.addthis.com/privacy/opt-out in order to object to such use of his/her personal data by AddThis at www.addthis.com/privacy/opt-out in order to object to such use of his/her personal data by AddThis. 

Right of access and withdrawal of consent
You as the user have at any time the right to get access to your recorded personal data and obtain information on the origin, recipient and purpose of retention of such data. You also have the right to withdraw your consent to the use and storage of your personal data with effect for the future without giving any reason. Should you have any questions, suggestions and/or requests regarding the use and processing of personal data, please do not hesitate to contact us.

In all cases please contact:
ESI ITI GmbH data protection officer
Schweriner Str. 1
01067 Dresden
E-mail: datenschutzbeauftragter[at]iti.de
Phone: +49 351/26050-0
Fax: +49 351/26050-155