Quick response times are our priority. This is why our support processes are closely entwined with our product development.
Support requests for SimulationX
No matter how you contact us – your message will not get lost, but is automatically logged in our system. It is the very same system that all of our software developers and engineers use for their daily work. So you can rest assured that your request is dealt with by one of our experts. Solutions are always a good thing – especially quick ones. More than half of the requests coming in are completed within 24 hours. But sometimes, the quickest way is not always the best solution. Solving issues that are more complex, may take a bit longer. You can be sure though that we hang in there. Till the end.
- Our office hours are Monday to Friday from 9 AM to 12 PM CET and 1 PM to 5 PM CET. You can reach us at the following telephone number: +49 351 26050-151
- And anytime via email to support.iti[at]esi-group.com
Migration to helpdesk.simulationx.com on December, the 13th
- The previous domain helpdesk.itisim.com will be set up with a redirection so that you don't have to change your browser´s favorites or bookmarks.
- You will have to log in again once, because the saved access data are stored domain-based in your browser and does not yet exist for the simulationx.com domain.
- At the same time we take the opportunity of the move to upgrade the software version of the Helpdesk to the latest update of the manufacturer in order to be up-to-date concerning security and usability.
- If you have any questions regarding the Helpdesk or the upcoming domain transfer, please do not hesitate to contact us, also via Helpdesk Ticket.