Quick response times are our priority. This is why our support processes are closely entwined with our product development.
Support requests for SimulationX
No matter how you contact us – your message will not get lost, but is automatically logged in our system. It is the very same system that all of our software developers and engineers use for their daily work. So you can rest assured that your request is dealt with by one of our experts. Solutions are always a good thing – especially quick ones. More than half of the requests coming in are completed within 24 hours. But sometimes, the quickest way is not always the best solution. Solving issues that are more complex, may take a bit longer. You can be sure though that we hang in there. Till the end.
- Our office hours are Monday to Friday from 9 AM to 12 PM CET and 1 PM to 5 PM CET. You can reach us at the following telephone number: +49 351 26050-151
- And anytime via email to support.iti[at]esi-group.com